Terms of service

Welcome to MonoSpace. These Terms & Conditions govern your use of the MonoSpace website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Use of Our Website

You may use the MonoSpace website for lawful purposes only.

You agree not to:

Use the website for any unlawful purpose.
Attempt to interfere with or disrupt the operation of the website.
Attempt to gain unauthorized access to our systems or accounts.
Copy, reproduce, modify, or distribute website content without permission.
Use the website in a way that could damage, disable, overburden, or impair its operation.

2. Products and Product Information

MonoSpace makes reasonable efforts to ensure that product descriptions, specifications, images, pricing, availability, and other information displayed on the website are accurate and current.

However, manufacturers and suppliers may occasionally update product specifications, packaging, colours, dimensions, or other product details without notice.

Product images may vary slightly from the actual product due to lighting, photography, display settings, or manufacturer updates.

Where a product specification is important to a purchase decision, customers should review the product information provided on the applicable product page.

3. Product Availability

Products displayed on our website are subject to availability.

MonoSpace reserves the right to:

Limit quantities available for purchase.
Remove products from the website.
Correct inventory or listing errors.
Cancel an order when a product is unavailable or cannot reasonably be supplied.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

4. Pricing

All prices displayed on MonoSpace are in Canadian dollars (CAD) unless otherwise stated.

Prices are subject to change without notice.

MonoSpace makes reasonable efforts to ensure pricing information is accurate. If an obvious pricing or listing error occurs, we may contact you before fulfilling the order to confirm whether you wish to proceed at the corrected price or receive a refund.

Applicable taxes and shipping charges will be displayed during checkout.

5. Orders

When you place an order through MonoSpace, you are submitting an offer to purchase the selected products.

You will receive an order confirmation by email after your order has been received.

An order confirmation acknowledges receipt of your order but does not necessarily guarantee that the order can be fulfilled.

If an order cannot be fulfilled because of product availability, supplier availability, pricing, or another legitimate circumstance, MonoSpace may cancel the affected order and provide a refund.

6. Payment

Payment must be successfully processed before an order can be fulfilled.

MonoSpace may use third-party payment processors to process transactions. Payment information is handled according to the applicable payment processor's security and privacy practices.

MonoSpace does not intentionally retain complete payment card information.

7. Shipping

MonoSpace currently ships within Canada.

Standard Shipping

$25 CAD flat rate on orders under $500 CAD.
Free standard shipping on qualifying orders of $500 CAD or more.
Estimated delivery: 5–8 business days after shipment.

Heavy/Bulk Shipping

Certain products may be classified as Heavy/Bulk due to their size, weight, or shipping requirements. These may include products such as desks and gaming chairs.

$75 CAD flat rate for Heavy/Bulk shipping.
Free Heavy/Bulk shipping on qualifying orders of $1,500 CAD or more.
Estimated delivery: 5–8 business days after shipment.

Applicable shipping charges and eligibility will be displayed at checkout.

Shipping estimates are not guaranteed delivery dates and may be affected by carrier delays, weather, holidays, remote destinations, or circumstances outside MonoSpace's reasonable control.

8. Order Processing

Orders are generally processed within 2–4 business days.

Processing times may be longer during product launches, holidays, periods of high order volume, or other circumstances affecting fulfillment.

Once an order has shipped, tracking information will generally be provided by email.

Tracking information may take up to 24 hours to become active or update.

9. Fulfillment and Multiple Shipments

MonoSpace works with fulfillment and distribution partners to ship products to customers.

Depending on product availability, warehouse location, or fulfillment requirements, items from the same order may be shipped separately and may arrive at different times.

When this occurs, customers may receive separate tracking information.

10. Business Information

Legal Name: Virsna Chau
Business Name: MonoSpace
Business Structure: Sole Proprietorship
Business Address: *Email for address*
Email: hello@monospace.ca

MonoSpace is an online retail business operated by Virsna Chau as a sole proprietorship.

11. Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

MonoSpace is not responsible for delays, additional shipping charges, returned shipments, or delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

If you realize that you entered incorrect shipping information, contact us as soon as possible at hello@monospace.ca.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

12. Returns and Refunds

Returns and refunds are governed by the MonoSpace Return & Refund Policy, which forms part of these Terms & Conditions.

Please review our Return & Refund Policy before placing an order.

Where applicable, customers must follow the return instructions provided by MonoSpace.

Nothing in this policy is intended to remove or limit any rights or remedies that consumers have under applicable Canadian or British Columbia law.

13. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact hello@monospace.ca as soon as reasonably possible.

Please include:

Your order number.
A description of the issue.
Photographs or other information that may help us assess the issue.

MonoSpace will work with the customer and, where applicable, our fulfillment or shipping partners to resolve the issue.

14. Lost Shipments

If tracking indicates that an order has been delivered but you have not received it, or if an order appears to be lost in transit, contact hello@monospace.ca.

MonoSpace may work with the applicable carrier or fulfillment partner to investigate the shipment.

15. Intellectual Property

The MonoSpace name, branding, logos, website design, original written content, graphics, and other original materials made available through the website are owned by or licensed to MonoSpace unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially exploit MonoSpace content without prior written permission.

Third-party product names, trademarks, logos, and other intellectual property remain the property of their respective owners.

16. Third-Party Products and Services

MonoSpace may sell products manufactured or supplied by third-party companies.

Product warranties, manufacturer support, and other services may be provided directly by the manufacturer or supplier where applicable.

Where a manufacturer warranty applies, customers may be required to follow the manufacturer's warranty procedures.

17. Website Accuracy and Availability

We make reasonable efforts to keep the MonoSpace website available and information accurate.

However, we do not guarantee that:

The website will always be available.
The website will always be free from errors.
Product information will never contain errors.
Product availability will always be accurately reflected in real time.

We may modify, suspend, or discontinue portions of the website when reasonably necessary.

18. Limitation of Liability

To the extent permitted by applicable law, MonoSpace will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any rights, warranties, or remedies that cannot legally be excluded or limited under applicable Canadian or British Columbia law.

19. Privacy

Your use of MonoSpace is also subject to our Privacy Policy.

The Privacy Policy explains how MonoSpace collects, uses, stores, and handles personal information.

20. Changes to These Terms

MonoSpace may update these Terms & Conditions from time to time.

The current version will be made available on the MonoSpace website, together with its effective date.

Changes will not retroactively alter the terms applicable to an order that has already been accepted where doing so would conflict with applicable law.

21. Governing Law

These Terms & Conditions are governed by the laws applicable in the Province of British Columbia and Canada, without regard to conflict-of-law principles.

Any disputes will be subject to the applicable laws and courts of British Columbia, subject to any mandatory consumer rights or protections that apply.

22. Consumer Rights

Nothing in these Terms & Conditions is intended to limit or exclude rights provided to consumers under applicable Canadian or British Columbia legislation.

Where applicable, statutory consumer rights take precedence over conflicting provisions of these Terms & Conditions.