Refund policy

At MonoSpace, we want you to feel confident in your setup. If something isn’t right, we’ll do our best to help resolve the issue quickly and fairly.

Returns

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

Items must be unused and in original condition
Products must be returned in their original packaging
All included accessories, manuals, cables, and components must be included

Items that show signs of use, damage, or missing components may not be eligible for a refund.

Non-Returnable Items

The following items may not be eligible for return:

Opened software or downloadable products
Clearance or final sale items
Customized or special-order products
Products damaged through misuse or improper installation

Damaged or Defective Products

If your item arrives damaged or develops a manufacturer defect, please contact us as soon as possible at:

monospacecanada@gmail.com

Please include:

Your order number
A description of the issue
Photos or videos showing the problem
Serial number (required for certain desks and chairs)

This helps us process replacements or warranty claims faster.

Warranty Claims

Many products sold by MonoSpace are covered by manufacturer warranties.

Warranty coverage and duration may vary depending on the product and manufacturer. If a warranty claim is approved, we may offer:

Replacement parts
Product replacement
Repair assistance

Warranty claims may require additional photos, videos, or troubleshooting before approval.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was received
The product is confirmed defective

Original shipping charges are non-refundable unless otherwise stated.

Oversized Items

Desks, chairs, and other oversized products may require special return arrangements. Additional return shipping fees may apply depending on the item and delivery location.

Refunds

Once your return has been received and inspected, we’ll notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund.