At MonoSpace, we want you to feel confident in your setup. If something isn’t right, we’ll do our best to help resolve the issue quickly and fairly.
Returns
We accept returns for eligible items within 14 days of delivery.
To qualify for a return:
- Items must be unused and in original condition
- Products must be returned in their original packaging
- All included accessories, manuals, cables, and components must be included
Items that show signs of use, damage, or missing components may not be eligible for a refund.
Non-Returnable Items
The following items may not be eligible for return:
- Opened software or downloadable products
- Clearance or final sale items
- Customized or special-order products
- Products damaged through misuse or improper installation
Damaged or Defective Products
If your item arrives damaged or develops a manufacturer defect, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
- Serial number (required for certain desks and chairs)
This helps us process replacements or warranty claims faster.
Warranty Claims
Many products sold by MonoSpace are covered by manufacturer warranties.
Warranty coverage and duration may vary depending on the product and manufacturer. If a warranty claim is approved, we may offer:
- Replacement parts
- Product replacement
- Repair assistance
Warranty claims may require additional photos, videos, or troubleshooting before approval.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product is confirmed defective
Original shipping charges are non-refundable unless otherwise stated.
Oversized Items
Desks, chairs, and other oversized products may require special return arrangements. Additional return shipping fees may apply depending on the item and delivery location.
Refunds
Once your return has been received and inspected, we’ll notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has shipped, it can no longer be cancelled.
Questions
For any questions regarding returns, refunds, or warranty claims, please contact us at: