Orders & Shipping
Where do you ship?
We currently ship across Canada.
How long does shipping take?
Most orders are processed within 1–3 business days.
Estimated delivery times: 2–7 business days
Shipping times may vary depending on carrier delays or product availability.
Do you offer free shipping?
Yes! We offer complimentary shipping on qualifying orders over $500 CAD.
Shipping costs for orders below the threshold are calculated at checkout.
Will I receive tracking information?
Yes. Once your order has shipped, you’ll receive a confirmation email with tracking details.
Please allow up to 24 hours for tracking updates to appear.
Why did my order arrive in multiple packages?
Some items may ship separately depending on warehouse location or product availability.
If this happens, you’ll receive separate tracking numbers for each shipment.
Products
Are your keyboards hot-swappable?
Many of our keyboards support hot-swappable switches, allowing you to change switches without soldering. Please refer to the product specifications for compatibility details.
Do barebones keyboards include switches and keycaps?
No. Barebones keyboards typically include only the keyboard chassis, PCB, stabilizers, and case. Switches and keycaps are sold separately unless otherwise stated.
Are your products authentic?
Yes. We source products directly from trusted manufacturers and authorized distributors.
Do your keyboards work with Mac and Windows?
Most keyboards we carry support both Mac and Windows compatibility. Please check the product page for specific compatibility information.
Returns & Warranty
What is your return policy?
Eligible items may be returned within 14 days of delivery if unused and in original condition.
For full details, please refer to our Return Policy.
What if my item arrives damaged or defective?
Please contact us as soon as possible at:
Include:
- Your order number
- A description of the issue
- Photos or videos of the problem
This helps us process replacements or warranty claims faster.
Do your products include warranty coverage?
Many products include manufacturer warranty coverage. Warranty periods may vary depending on the product and brand.
General
Where is MonoSpace based?
MonoSpace is a Canadian online store focused on curated modern desk setups, mechanical keyboards, and minimalist workspace essentials.
How can I contact MonoSpace?
You can reach us anytime at:
We aim to respond to all inquiries within 1–2 business days.